![]() Sync files across all devices and brings them into one easily accessible location. Give your file context with secure, social, and mobile file access embedded into your core business processes.The community cloud empowers the employees in the following ways: The Salesforce community cloud enhances the productivity of employees and engagement with internal and branded communities. We can also share customizable reports with partners to ensure alignment with the main aims. With the reports and dashboards, it allows us to track and rank the performance of the partner.With the action rights, we can convert the leads to opportunities and approve the marketing funds. It also allows us to provide the action right in the feed.It also adjusts the sharing to provide access to the relevant information only to the partners. It enables easy data sharing options and connects the partners with the product experts.It centralizes the pricing, inventory, etc., by integrating the third-party systems. It allows us to share contacts, leads and records with partners.In the following ways, it increases partner sales: The Salesforce community cloud accelerates the sales channel by connecting directly with the resellers, distributors, and partners. The community management console with the preconfigured and customizable lightning dashboards helps businesses analyze various matrices, such as adoption, popular groups, etc.It integrates the e-commerce platform to create new purchasing opportunities by enabling the customers to search and buy products all in one environment.It also allows the members to endorse each other within the community for specific skills and experiences. It creates a vibrant community by identifying the most active members.With the easy case creation feature, customers can directly create community cases, and these cases will automatically be escalated based on the keywords.The community cloud helps the customers and agents to work smartly with the easy access to.The following are the ways to connect to the customers: This software helps the users to create efficient, self-service experiences. The community cloud provides the stellar service with powerful community software. The feature helps to build and customize the community to accomplish the requirement. It allows us to use the Salesforce CMS to create efficient content and be delivered to any channel.įeatures of Community Cloud 1. ![]() It helps to build beautiful branded experiences using the various themes and templates.It allows us to integrate the data from third-party providers.It allows us to extend the business processes for the customers as well as Partners.It provides a variety of experiences for particular requirements.It can be used for the different use cases such as partner relationship management for resellers, dealer sites, etc.This provides access to different Salesforce objects such as Leads, opportunities, and campaign.These are the highest license tiers, which are the best for the B2B use cases, where the sales occur through the distribution channel.It provides access to reports and dashboards with the advanced sharing options.It can be used for both B2B, and B2C uses cases without involving the Sales cases. It is the advanced version of the customer community license. ![]() It is the best selection if there are thousands or millions of users in the community.The Customer community license is best for the customer portal or peer-to-peer forum.Let's understand each of them: Customer Community License: Selecting the most appropriate community license, that can be used for external users, is one of the most challenging tasks for the community project. There are three types of community cloud licenses, which are given below: The Salesforce community cloud is much flexible to be fitted with any business demand. ![]() It helps all of them by providing the required data and records to complete their work efficiently.
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